Major Appeal! Mary Magdalene project Visitor Experience Volunteer Grand Junction at St Mary Magdalene is a new venue for community, arts and culture based at St Mary Magdalene’s Church, run by Paddington Development Trust. Our mission is to create, foster and present an eclectic, collaborative programme of music, arts and performance for young people, families, and adults in our three amazing spaces. Volunteers enable us to do so much more at Grand Junction. We’re looking for friendly and approachable volunteers to greet visitors to our vibrant community space and offer information and assistance to ensure that all visitors feel welcome and get the most out of their visit. Where? St Mary Magdalene’s, Rowington Close, Paddington W2 5TF When? Grand Junction is open Monday – Saturday, offering a range of cultural events and community activities scheduled at various times, including daytime and evenings. We ask for a commitment of 3 hours per week, with a level of flexibility. What will the role involve? Working under the supervision of Grand Junction staff, Visitor Experience volunteers will: Offer guests a warm welcome to Grand Junction, and signpost visitors around the building Chat with visitors and offer information about our What’s On programme, and promote other activities and events at Grand Junction Update our ‘What’s on today’ screens and community noticeboards Prepare chairs and tables in the Activities Studio for community workshops Provide brief information about the building and its history Keep accurate records of visitor numbers to Grand Junction Support visitors to complete a visitor experience feedback survey Subscribe visitors to the Grand Junction mailing list, with their consent Ensure that information leaflets are kept well stocked and displayed for the public Help to ensure that guests have a safe and enjoyable visit to our community space by monitoring health and safety considerations, including inspecting visitor facilities Promote volunteering opportunities at Grand Junction Thank visitors as they leave Who are we looking for? This role is suited to people who: Enjoy interacting with a diverse range of people Are clear and confident communicators Are friendly and welcoming, with good interpersonal skills Take pride in providing excellent customer service skills Enjoy working as part of a team, but also thrive when working independently Want to gain new skills and experience, whilst making a real difference in their local community Our commitment to you We value the contribution that volunteers make to our work. Volunteers in this role will: Receive ongoing training, including a detailed volunteer induction and training specific to the role Earn Time Credits which can be spent on doing something enjoyable, such as going to the theatre, exercise classes or attractions Receive reasonable out-of-pocket expenses, in accordance with the PDT volunteer policy Receive ongoing support from Grand Junction’s Volunteer Manager, and other Grand Junction staff Be supported to use their volunteering to access employment-focused opportunities, such as advice and signposting, where relevant Be invited to regular volunteer social gatherings, community events, and talks What you’ll gain This role is a great opportunity to: Gain on-the-ground customer service experience in a heritage and community setting Develop new skills and increase confidence Meet like-minded people, and make friends! Contribute to the development and delivery of cultural activities for the local community and feel fulfilment in ‘giving back’ Additional information No previous experience is required for this role. Full training will be provided All volunteers will be asked to wear Grand Junction volunteer t-shirts Volunteers must be prepared to undertake pre-offer checks, including references. Some roles may also require a Disclosure and Barring Service check (DBS) Interested? Great! We look forward to receiving your application. To apply, please complete our short application form and tell us why you’re interested in joining our diverse volunteering team. You will hear back from us within 5 working days. To find out more about Grand Junction, please visit www.grandjunction.org.uk For more information, or for an informal chat about the role, please contact Sara Peskett, Volunteer Manager, on [email protected] or call 0207 266 8258. Grand Junction is committed to equal opportunities and diversity. We welcome applications from people from all backgrounds and communities.